1. Introduction
Welcome to The Botanical Life (“we”, “us”, “our”). We operate the website www.thebotanicallife.co.uk (the “Site”), where we provide information about our products and brand. This policy explains how we collect, use, store, and protect personal data when you browse our Site or purchase our products via Etsy.
2. Data Controller
The Botanical Life
18 Marlings Close
Whyteleafe
CR3 0DH
United Kingdom
Email: hello@thebotanicallife.co.uk
If you have any questions regarding this policy or your rights, please contact us using the above email.
3. What personal data we collect
We collect limited personal data directly through our Site. This includes:
- Device and usage data, such as IP address, browser type, pages visited, and date/time of visit (via cookies or analytics)
We may also receive personal data from third parties:
- Etsy, when you purchase our products (e.g., name, postal address, order details)
- Social media platforms, when you interact with us or send messages
In those cases, your data is first processed under the privacy policies of those platforms.
4. How we use your personal data
We use personal data to:
- Provide customer service and respond to enquiries
- Fulfil and manage orders placed through Etsy
- Improve and maintain the operation and performance of our Site
- Comply with legal obligations (e.g., tax, product safety)
We do not use your personal data for direct marketing communications.
5. Website hosting (GoDaddy)
Our Site is hosted by GoDaddy. As our hosting provider, they may process basic technical information (such as IP addresses and server logs) to ensure the security and functionality of the Site. This processing is carried out under GoDaddy’s own privacy and data protection measures.
6. Data sharing
We only share personal data when necessary to operate the business:
- With Etsy, who acts as the main controller for order placement and payment processing
- With trusted service providers (e.g., web hosting, analytics) who must keep data secure
- When legally required (e.g., to comply with regulations)
We do not sell or trade personal data.
7. International transfers
Some service providers may be located outside the UK or EEA. If data is transferred internationally, appropriate safeguards (such as standard contractual clauses) are used to protect your information.
8. Data retention
We keep personal data only as long as necessary:
- Order information from Etsy is retained for legally required periods (e.g., tax and accounting)
- Usage data is retained only as long as needed for analytics and security purposes
Payment card data is not stored by us.
9. Cookies
Our Site uses essential and analytics cookies provided by GoDaddy to ensure the Site functions properly, help protect against security threats, and understand general visitor interaction.
We do not use cookies for personalised advertising or marketing.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.
10. Links to third-party platforms
Our Site includes links to Etsy and social media platforms. These are operated independently. We encourage you to review their privacy policies before providing any personal data.
11. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion or restriction of processing (in certain circumstances)
- Object to processing based on legitimate interests
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: www.ico.org.uk
To exercise your rights, contact us at hello@thebotanicallife.co.uk
12. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss.
13. Children
Our Site is not directed to children under 13 and we do not knowingly collect data from anyone under this age. If you believe data has been collected from a child under 13, please contact us and we will delete it.
14. Updates to this policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes indicates your acceptance of the updated terms.